MEMBER FEATURE: a conversation with Jessica Kinsey, Career Development Manager at Cirtronics and NHBSR Board Member
The customer is always right is an age-old adage central to prominent business models, where focus on corporations, their suppliers, and increasing demand are the factors driving a company’s decision making. Cirtronics, a 40% employee-owned advanced manufacturing technology company in Milford, NH, offers a more expansive model, upholding a central commitment to also serving its employees, local community, and the environment.
Cirtronics has become a leader not only in advanced manufacturing, but also in championing a philosophy of service.
Cirtronics make a special effort to have its employees always feel connected. Everything from the company’s communications to the layout of its facilities is designed to promote interaction, responsiveness, and transparency. Cirtronics' offices and manufacturing spaces are wide open and efficient with wheels on everything from the chairs to the supply carts.
Cirtronics has a similar approach to cultivating the growth of its employees.
“We respond to our employees’ interests by giving them the support, training, and freedom they need to branch out into different departments,” explains Jessica Kinsey, Career Development Manager at Cirtronics. “They are then able to contribute in ways that speak to their own skills and interests and are, consequently, stronger and more invested employees.”
The Cirtronics Community Out-Reach Program (CCORP) aims to donate 10% of company profits to local charities. Last year this amounted to around $100,000 in donations. Cirtronics also supports local nonprofits by providing fundraising teams, space for meetings and events, and volunteer opportunities. CCORP actively connects employees to local volunteer opportunities and pays them for 36 hours of their volunteer time.
Just as the company is employee driven, committees like CCORP are comprised of rotating employee-owners who aim to address community needs with the skills and resources Cirtronics has to offer.
Another rotating employee-owner committee, the Environmental Stewardship Program (ESP) seeks to reduce Cirtronics’s carbon footprint. One of ESP’s initiatives, the Conservation Station, was highlighted in NHBSR’s 2016 Sustainability Slams and resulted in a 90% reduction in non-biodegradable plasticware usage.
One of the ESP’s most successful campaigns is the twice-yearly highway cleanup program where employee-owners collect nearly 100 bags of roadside trash. Going out, having employees strap up their boots, and get dirty is just one very visceral way that Cirtronics exemplifies leading by its principals.
Kinsey stresses, “When we’re able to align the work we do with our core values, we’re truly able to thrive, grow, and contribute our best each and every day. This philosophy and our commitment to service is woven into the DNA of Cirtronics. We see our investments in our employees and their wellbeing, our local community, and the environment as key factors driving our success.”
Connect with Jessica at our Spring Conference on May 2 in Concord or reach out to her by email at JKinsey@cirtronics.com!!